Temporary Tattoo Pen Delivery & Returns: What You Need to Know

Getting your hands on the perfect Temporary Tattoo Pen should be a breeze, and at tattooat.com, we ensure your shopping experience is smooth from start to finish. We understand that clear delivery and return policies are crucial, especially when you’re excited to express yourself with our vibrant range of temporary tattoo pens and body art products. Here’s everything you need to know about our delivery options and what to do if you need to make a return.

Delivery Options for Your Temporary Tattoo Pen

We offer a variety of delivery options to suit your needs, whether you’re in the UK, EU, America, Canada, or further afield. We aim to get your temporary tattoo pens to you quickly and reliably.

UK Standard Delivery

Carrier: We use a courier service, DPD, for reliable UK deliveries.
Cost: Standard UK delivery is priced at £4.00.
Delivery Time: Expect your order to arrive Monday to Friday, between 9:00 am and 6:30 pm.
Tracking Your Order: Once your order is dispatched, you’ll receive an email or text message containing a tracking number and a one-hour delivery window. Please ensure you provide a telephone number for tracking updates and for customs contact if you are outside the UK.
Signature Required: To ensure safe delivery of your temporary tattoo pens and other items, a signature is required upon receipt. DPD will not complete the delivery without a signature.

EU Standard Delivery

Carriers: For most EU countries listed below, we use DPD. For other EU destinations, we use Royal Mail Tracked service.
Cost: EU Standard Delivery is £10.00.
Delivery Time: Delivery to EU countries typically takes 2-5 working days.
Countries Covered: We deliver to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, and the United Kingdom.
Important Note for Spain: Unfortunately, due to Spanish Cosmetic Regulations, we are unable to deliver to Spain at this time. We apologize for any inconvenience.

Delivery to America and Canada

Carrier: DPD ensures your temporary tattoo pens reach you in North America.
Cost: Delivery to America and Canada is £12.00.
Delivery Time: Expect delivery within 5-7 working days.

Rest of the World Delivery

Carrier: We use Royal Mail for deliveries to the rest of the world, using either their Tracked or Tracked and Signed services, depending on your location and the weight of your order.
Cost and Delivery Time: The cost and delivery time for Rest of the World deliveries vary depending on your specific location and the weight of your order. Delivery usually takes around 2 weeks, but in some cases, it can take up to 4 weeks.

Offshore and Remote Areas Delivery

Areas Covered: This includes Northern Ireland, Highlands, Isle of Man, Isle of Wight, Channel Islands, Alderney, and Scottish Islands.
Delivery Time: For these areas, please allow 2-3 working days for delivery.

Customs Fees

Important Information: Please be aware that if you are ordering temporary tattoo pens or other products from outside the United Kingdom, you may be liable for import customs fees when your goods enter your country. For EU orders, these fees are calculated at checkout and are included in your total.

P.O. Box Shipping

P.O. Box Delivery Policy: Regrettably, we cannot deliver to P.O. Boxes as our couriers require a signature upon delivery, which is not possible with P.O. Boxes.

Returns and Refunds for Your Temporary Tattoo Pen Purchase

We hope you love your temporary tattoo pen! However, if for any reason you need to return an item, we’ve made our return process as straightforward as possible.

Our Return Policy

Return Eligibility: You have 30 days from the date you received your item to request a return. To be eligible for a return, items must be in the same condition that you received them, unused, and in their original packaging, and you’ll also need the receipt or proof of purchase.
How to Start a Return: To initiate a return, please contact us at [email protected]. We will guide you through the process.
Where to Send Returns: Please send your returns to: Stargazer, 26 Progress Way, Croydon, CR0 4XD, UK. Please note that return postage is not provided by tattooat.com.
Questions About Returns? If you have any questions regarding returns, please email us at [email protected].

Damages and Issues

Inspect Your Order: Upon receiving your order, please inspect it immediately. If you find that your temporary tattoo pen or any other item is defective, damaged, or if you received the wrong item, please contact us immediately so we can resolve the issue.

Exceptions / Non-returnable Items

Non-returnable Items: Certain types of items cannot be returned, such as sale items, custom products, or gift cards.

Exchanges

Exchange Process: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item you desire.

European Union 14-day Cooling Off Period

Your Right to Cancel: If your order of temporary tattoo pens or other items is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As with our general return policy, the item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide proof of purchase.

Refunds

Refund Approval Process: We will notify you once we’ve received and inspected your return. If your return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Delayed Refunds? If more than 15 business days have passed since we approved your refund, please contact us at [email protected].

We hope this clarifies our delivery and return policies, making your purchase of temporary tattoo pens and other fantastic products from tattooat.com even more enjoyable!